Terms and Conditions of Use and Contracting

Last updated: 11/10/2025

1. GENERAL INFORMATION

Owner: Eduardo Arnal Velasco

NIF: ESB32812800

Address: Calle Zulueta 5, Entreplanta B, 48992 Getxo, Bizkaia, España

Contact email: info@trainyourfreedom.com

Main domain: www.trainyourfreedom.com

Access and use of this website confers the status of user and implies full acceptance of these terms and conditions.

2. OBJECT

These conditions regulate access, navigation and use of the Train Your Freedom & Arca website, as well as commercial relationships derived from the purchase of products or services offered through it.

Train Your Freedom & Arca reserves the right to modify contents, prices or conditions at any time, without prior notice.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY

All website content (texts, images, logos, designs, software, source code, trademarks and other elements) is the property of Eduardo Arnal Velasco or its legitimate owners.

Total or partial reproduction, distribution or public communication is prohibited without express authorization.

4. PRODUCTS AND SERVICES

On arcaindoor.com, information and sale of products and services related to the Train Your Freedom & Arca ecosystem is offered, including:

  • Arca Smart levers and buttons.
  • Arca frames and structures for indoor cycling.
  • Smart Bikes and customizable components.
  • Arca App and connectivity solutions.
  • Accessories, technical advice and after-sales support.

Train Your Freedom & Arca reserves the right to modify or withdraw any product or service without prior notice.

5. PRICES AND PAYMENT METHODS

The prices indicated include VAT unless otherwise indicated.

Before confirming the order, the user will see all amounts, taxes and, where applicable, shipping costs broken down.

Available payment methods:

  • Credit or debit card (Paycomet)
  • PayPal

Payments are processed through secure external platforms.

Train Your Freedom & Arca does not store or have access to complete card or other payment method data.

6. SHIPPING AND DELIVERY

Orders are sent to the address provided by the customer.

Estimated delivery times: 3 to 10 business days, depending on availability and destination.

Shipments are made through collaborating logistics services.

Train Your Freedom & Arca is not responsible for delays due to external causes (force majeure, logistics incidents or third-party errors).

7. RETURNS AND RIGHT OF WITHDRAWAL

The user has 14 calendar days from receipt of the order to withdraw from the contract without justification.

To exercise the right, you must contact by email to info@trainyourfreedom.com, indicating order number and contact information.

Products must be returned unused, in their original packaging and in perfect condition.

Shipping and return costs will be borne by the customer except for defects or errors in the order.

Exceptions:

  • Customized or made-to-measure products (such as Smart Bikes).
  • Digital downloads or activated software.
  • Items that, by their nature, cannot be returned for hygiene or use reasons.

8. WARRANTY

All Train Your Freedom & Arca products are covered by a legal warranty of 3 years against manufacturing or operation defects, in accordance with Royal Decree-Law 7/2021.

Not covered:

  • Damage due to improper use, impacts or handling.
  • Normal material wear.
  • Incorrect installations or modified without authorization.

To process a warranty, write to info@arcaindoor.com indicating the order number and the problem detected.

9. ACCOUNTS AND REGISTRATION

To use some services or make purchases, the user can create an account.

You must provide truthful data and keep them updated.

Train Your Freedom & Arca may suspend accounts in case of misuse or breach of these conditions.

10. LIMITATION OF LIABILITY

Train Your Freedom & Arca does not guarantee the continuous availability of the website or the total absence of errors.

Will not be responsible for damages derived from:

  • Technical or connection problems.
  • Improper use of products or software.
  • Interactions with third-party platforms (MyWhoosh, TrainingPeaks, Zwift, etc.).

11. DATA PROTECTION

Personal data is processed in accordance with the Privacy Policy in force, available at: www.trainyourfreedom.com/privacy

Complying with Regulation (EU) 2016/679 (GDPR) and LOPDGDD 3/2018.

Responsible: Eduardo Arnal Velasco

Email: info@trainyourfreedom.com

Hosting provider: IONOS

Payment gateways: Paycomet, PayPal

12. COOKIES

The site uses its own and third-party cookies for its operation and traffic analysis. You can consult the Cookie Policy for more information and configuration options.

13. APPLICABLE LAW AND JURISDICTION

These conditions are governed by Spanish legislation.

Any conflict will be submitted to the Courts and Tribunals of Getxo (Bizkaia, Spain), except for mandatory legal provision in consumer matters.

14. CONTACT

For any inquiry or incident related to the site or these conditions:

Email: info@trainyourfreedom.com

Postal address: Calle Zulueta 5, Entreplanta B, 48992, Getxo, Bizkaia, España